Another Happy Casteel Customer (Order 114 301)
Buying a new heat pump was a big investment. I have done my research. Most online reviews you will read will be horror stories about virtually all brands: Lenox, Trane, Carrier, Bryant and Goodman. In the end, I determined that it is more important that the unit is installed by a v e r y knowledgeable and experienced installer. I normally go with smaller contractors but here I determined it would be best to trust a larger company.
Casteel comes highly acclaimed and we decided to give them a chance and the service was indeed flawless. My call was returned promptly and Tom, the sales guy, came by the next day on time explaining all our various options without pressuring is into buying anything we do not need. Casteel only sells Trane, which is on the high end but at least my research showed that Trane is worth it over say a Goodman. The price from Casteel was reasonable compared to other offers and they put us on the schedule within a week.
Mike and Chris the installers came as scheduled and were very polite. They kept our carpet clean, worked fast de-installing my old heat pump and installing the new heat pump and air handler. Before they left they took the time to explain everything to us and cleaned up behind them.
In short, if you are looking for a new heat pump and are willing to pay for a top brand, go with Casteel. You will get perfect service at a fair price for a unit that consumer reports ranks highly.
(Order Number 114 301)