Terrrible Experience. Poor Service. STAY AWAY!
I have had two repair people out and my garage door is still broken. The first guy spent no more than 2 minutes fixing our door and then charged us $125 (we had one of those coupons so we only paid $75). The door was broken the next day. It took another day to get someone else to come out. The second guy who came out asked who came out the first time and when we told him who it was, he then went on to bash and ridicule the first repair guy's knowledge and the work he had done. He said that he had no business repairing garage doors and that he didn't know what he was talking about or doing. I thought this was quite odd that someone from the same company would speak like that about a fellow employee. After the second guy supposedly fixed the problem, two days later, we are having the same issues. I called AOD and the warranty they gave us is not being honored. When I told the Manager that I wanted a refund or someone to come out and fix the repair, he started verbally belittling the situation, putting words in my mouth and disrespecting both my wife and I. He called us both stupid. He told us that they would not be coming to fix our garage and that they did not want us as customers. Extremely poor customer service and unprofessional. I am still waiting for my refund and have reported them to the BBB.