My goodness gracious, what ever happened to the bad reviews; they disappeared!!!! The reviews on here are all staged! Jana Oster was very rude to me on several office visists with my pets and made me feel guilty that I had to put down one of my pets because she wanted to run tests because she went from 8 to 4 lbs in a month. My pet was clearly seriously ill and had problems throughout her entire 10 year life. Jana Oster has been the vet of choice up until she refused to see my remaining pet because I did a bad thing by putting my pet to sleep. I hope when I go on the web again soon this will still be on there -- or perhaps it may mysterously be replaced by another "staged self-written" review.