I use to go to GENOVAS but now its call Gracie's. I just wanted a simple 2 inches taken off, short side bangs, and long layers... the girl took off 3 inches off, then continued to cut my bangs crooked. The poor girl asked for someone to help her but no one listened to her or they were too busy TALKING ON THE PHONE I WAS SO FURIOUS!!! Finally when the apparent owner came to the front to find out "what all the fuss was about" she refused to help fix the issue. I swore to never come back and they really didnt have much to say nor cared that they were loosing a valuable customer for 3 years. YOU GUYS NEED TO CARE ABOUT YOUR CUSTOMERS! THATS HOW YOU GET SALES! If you cannot get properly trained hairstylists then close the store it or find new ones. I highly recommend you choose someone else if you want your hair cut.