Do Your Homework
My upstairs A/C started blowing hot air one evening and after doing a bit of research online, I had diagnosed the problem as a bad capacitor and also noted that most sources quoted capacitor prices between $20 and $50. After reading the positive reviews on Kudzu for Casteel, I scheduled an appointment with them to replace the part. While the technician was polite, he attempted to overcharge me for the capacitor ($206 for the part alone). I had actually pulled the exact same part up online for $48.99 while the technician was working outside. Only after speaking with the "Vice President", was I able to get a reasonable price for the part ($100 minus a warranty which was fine as I did not plan to do business with them again). This company may do good work but I strongly urge customers to do some research before agreeing to any price from Casteel. Marking up a part between 4 and 5 times what they pay to cover overhead is unacceptable regardless of warranty. Unfortunately, I will be taking my business elsewhere.