Customer Service Not Included
I went very far out of my way to take my car to Munich West based on the recommendation of a friend. I received poor/rude treatment. I am so disappointed.
Three strikes and you're out Munich West:
1. They charged me $56 to run a scan on my Volvo for a check engine light. Hmmm... let's see... Crank car, plug in, read output, collect $56. Does that seem fair to you? If so, I have a time share in the Bahamas I would like to talk to you about.
2. When trying to figure out a way to return to Munich West to get my $56 worth by getting them to actually run a THOROUGH scan on my car, they were not willing to work with me AT ALL. They wouldn't allow me to bring the car in and wait, they would only allow me to bring the car in at 8am and rent a car, and they aren't open on weekends... so now I need to take time off from work. Sounds to me like my total is now $56 + $46 (rental) + 2 hours off from work to make sure I don't have to rent the car for an extra day.
3. STRIKE 3. When trying to figure out a way to not have to spend OVER $100 just to find out what is wrong with my car, I called Munich West. Talk about customer service!!! The fellow in charge remembered me and YELLED at me that they only do oil changes and computer read outs past 1pm. Hm. Somebody had a case of the Wednesdays.
Result: I refused to give Munich West my money, and immediately called Braxton Automotive on Howell Mill.