Not bad if you don't mind profanity
I went in to Compleat Stair at the recommendation of my contractor. We needed a few stair treads, 2 handrails, some balusters, and a newel post. I was very impressed with a few things: the variety of stock, the amount of in stock materials, and the friendly, helpful, but low pressure salesperson. He was very laid back, and knew a lot about the materials. What I was not impressed with was the fact that on both occasions I was in the store, I overheard other staff cursing. The first day, it was brief, and the second day it was a tirade filled with colorful language. I am no prude, but I found it disrespectful to me and any other customer who was there. In fact, during the tirade, I felt extremely uncomfortable and I could tell my sales guy was, too. Also, (full disclosure: this is something I did not experience first hand) my contractor went to switch out the newel post due to a split in the wood. While the sales guy was switching it out, someone (not sure what his role is) began using profanity with my contractor complaining that he brought it back! Amazing lack of courtesy there. To sum up, they have a lot of good materials and some good staff there-just be careful not to get the staff members who will swear at you!