Another American Home Shield Disaster - STAY AWAY!
I am sorry I did not check Oxford out when AHS assigned them to fix our Heat pump. the first guy came and charged us to refill the freon. 2 weeks later, we were still having problems. A 2nd set of guys came and admitted that they had never seen a unit like ours and did not know how to fix it, and that the first guy hadn't either. In the process of looking at the wrong unit, they knocked the ductwork off the unit, left the light on and turned off the unit. Now they won't return to repair the damage they caused.