Although a glitch in the system caused my appt. to be lost, Danny showed up at my door 20 minutes after I called the main office. He was great in explaining what exactly was going on and what my options were. He also indulged my curiosity in looking over his shoulder while he worked and my questions. He pointed out some potential needed repairs but didn't pressure, which I was appreciative of. I would definitely call Danny again for our plumbing needs.