Horrible Response Time / No Communication
Hired them to fix septic tank in March. They dug without calling for locates, and cut our power line. They pumped and "fixed" the tank in a hurry and gave us a 5 yr warranty. Now in Sept, our system backs up. We call them on Tuesday 9/2. They say they will be there between 1-3pm. No one showed. We called, got no answer; left a message. Called several more times, left messages. Finally got a call the next evening, asking if we still needed service... uh... yes... no one shows. Called several more times, every couple of hours, 3 different numbers; no answer. Finally, someone called back and left a message for us, we need to call locates. I had already called locates, so I called them back immediately. No answer, left message on 2 of the 3 phone lines. No response. I have been calling every few hours... It is Thursday 9/4, and no one has been out here. No one has let us know when they will be able to be out here. If I treated a warranty customer like this at my job, I would be unemployed. If we did not have a warranty, I would have hired another company long ago.
Finally heard from them 9/5.. they will be here around 3pm...We;ll see how this goes.
Update: They did show and they fixed it for a reasonable price. Once the techs arrived, everything was fine.
There were circumstances that may have been excusable, if they were true, but the lack of communication is unacceptable.