I first dropped off my cocker spaniel and should have immediately left, as the groomer was angry(at first with another dog she had been grooming) and began lecturing me very loudly about how she refuses to comb any mats. No one called to say my dog was ready, and when I came to pick him up, she had shaved him-without my permission! He only had a couple of areas that really needed attention, as I always make sure my dogs are well brushed before taking them to the groomers. I notified the owner and never got a response. Needless to say, I will never go back.