Pure Arrogance and ZERO flexibility.
I went to this dealership for their vast inventory and advertise interest rate of %2.9 on pre-owned certified Infiniti's.
After exhaustive selection, I had narrowed it down to a *2006* M car, when it came down to making the purchase, I was told that they DO NOT budge from price and I would have to pay $1000 for certification for the basic warranty/certification in order to get the %2.9 finance rate OR I could spend $1,500 for a 'real' bumper to bumper.
I then asked for a $1,000 price reduction to offset this cost (at this time I had a trade in car title and a CHECK in hand!), and after waiting 20 minutes, my salesperson advises me (in a condescending tone) that the sales manager would only give a price reduction of $100. What REALLY irritated me about this experienmce is that the lot was OVERFILLED with 06-08 cars in mid SEPTEMBER of 08. I literally had to walk OFF the lot to see some of the cars I wanted to chose from. Keep in mind this was on a 2006 model in late 2008!!
I WOULD NOT ever deal with this dealership. The products (and selection) are GREAT, the PRICES are marginal, the ATTITUDE of sales management is HORRIBLE!!