Our finished basement got a huge amount of sewer water because of a back up caused by a root of a tree in our yard. Frank showed up immediately after we called and gave us a comprehensive budget for the job, completed the job on time, gave us extra recommendations, stayed within budget, and was as thorough as if the home was his own. A couple of weeks later, the plumbers hadn't adequately sealed the sewer line, so we got water in the basement again-- this time rain water. Frank not only showed up immediately and did a great job again (he took out about 70 gallons of water from the carpet, dried the walls, and so on), but also gave me good advice on how to handle the situation. I would recommend Water Out to anyone.