My first 2 calls went unanswered for 4-5 days. I later found out from the "girl in charge of the guys" that there were phone issues and a family issue as well -- so be it. After a 3rd call Steve showed up the next available work day (on Labor Day!) and worked for a couple of hours, pledging to be back the next day with a couple of other guys. Nobody showed up, no call to say why. I called that evening and got no return call - sent an email asking if they planned on rescheduling, no response. They showed up the next day unannounced, never said anything about not showing up the previous day. They worked well that day and seemed to do a good job - pleasant and respectful guys.
They gave good suggestions about other projects I have in mind. I asked for an estimate on an indoor project and to this date (about a week and a half) later I have not received it, although promised in "a day or so." I like that they are local and not a huge outfit, but be sure to get the direct number of the "girl in charge of the guys" as she seems a better contact to deal with the details.
They came in just a hair more than expected, but I blame myself for not asking for an estimate. They also found another semi-serious issue that I didn't know about and fixed it perfectly.