Good when buying, but horrible parts department
Purchased a new CX-7 from them and buying experience was great. Shortly after, wanted to buy bug deflector, but after trying it on, it look like it will actually cause more paint damage to the hood, instead of preventing it. So, I wanted to return it, and was ok with paying restocking fee, since it was a special order. However there is only one guy that can take it back, and I seem to have missed this guy 3 times. Nobody else is authorized to accept a return. It takes me 20-25 minutes to drive to the place, only to find out that I need to come back another time. This is ridiculous. I bought two new VWs before, and as bad as their service was occasionally, this is much worse. I thought I was switching to better customer service company, but here, post sales support seems non existent.
To make it worse, the guy behind the parts counter had a smirk on his face while mentioning that Jim Ellis Mazda is number one in nation in service. If that's the case, I don't even want to know what the number two is like.