Unreliable and unprofessional
I've had a service contract with this company since June 2007. Everything is fine as long as you don't have any problems. The company is happy to come out and take your annual fee and provide a check-up. However, when there's a problem and they're supposed to provide service per your contract, don't hold your breath. The last maintenance service was 3 weeks ago and they found NO problems. I have a copy of the report in front of me. Today one of my units froze up and quit working. I called at 3:15 and they said they would page the on-call technician and he could come out today. I never heard from anyone and called again at 5:00. They said they paged him again and left a message on his phone, he was on another job, but would call me shortly. I called again at 9pm and they had to get a supervisor involved to track him down. He claimed he never got any messages. And it would be 10:30 or 11:00pm before he could get here. I'm still waiting and don't actually expect him to show up. Avoid these people!