Great floors, but small problem
I found Rai and Natural Surface Hardwood Floors and went with them because of their great reviews. Rai was really easy to work with and met us on our schedule. His team did a great job refinishing our floors at the best price we could find.
The floors in our 40 year old house now look brand new with one exception. After finishing the floors and letting them dry for a few days, Rai asked me to look around. While checking out the rooms, I left footprints on the new floors in a room that was still wet. I decided it was not a big problem and did not worry about. A few months later I decided to ask Rai about it and he said it would cost another $185 to fix. I expected him to fix it for free since the problem happened immediately after they finished and was due to poor communication between Rai and myself. He has declined to fix it for free and I have decided it is not worth paying extra to redo the room.