Watch out for their billing
Watch out! Good job handling furniture but they nickel and dime everywhere. First, I pulled into the house at 9:43 and went inside to start the inventory/summary at 9:45!! I was billed at 9:30. Upon speaking to TOM in the previous days, it was stated the clock starts when we start our inventory conversation and not the time on a piece of paper. So I should be charged 15 minutes less here.
2. We ended at 6:20 not 6:30 and the extra 20 minutes should not be counted as we spent time waiting for him to calculate the bill and paying it at the storage unit, at least 20 minutes. The end time should be 6. The supervisor started calculating my bill on my clock while the movers were done with moving into storage and we were sitting and waiting on him to do the math and call to charge my credit card although we still needed to head to my house to move a few items yet so its was "on the clock on my bill." Also instead of him moving items into storage which would have resulted in less time for me, he was doing the paperwork which added more time and money for me.
3. Look out they will try to use every supply possible....boxes, paper pads. They wrapped furniture without my knowledge and that was at least another 30 to 50$. Those small items added up to $200 on my bill and they didnt even use that much. I would hate to have a big move.
Lastly, I have posted on BBB and called and email and have had minimal response from the company. Still waiting....