Tried to be patient
My wife called J&L because they are local (we like to patronize local businesses) and they were well reviewed on Kudzu. Went in because the check engine light was on. I got a call back, there was a problem with a valve or sensor. I asked him to add an oil change and go ahead with the work.
I was called and told that my car was ready. When I showed up (getting dropped there by a friend), the car hadn't been started. I waited over an hour. During this time I tried to pay. What an adventure this turned out to be. Paid with my debit card and there was some malfnction where it didn't get charged correctly or didn't go through and wasn't correct on their system, or something. Charge was reversed and corrected, but then I couldn't use the same card. I ended up having to put it on a credit card I really didn't want to use, but at this point just wanted to leave. Next day, both charges show up. I returned to the shop and waited again to try and get it fixed. i thoughht maybe there was a hold on the debit or reversal, so I went by the credit union and had them check that first. Finally got that straight, and 1 month later the charge shows up on my statement again, because it was reversed twice.
They were very nice about it, with many apologies, but for a first time customer, I am not sure it is worth all of the hassles I had to go through to get one valve replaced. I have 4 cars at home, and I am still looking for a good, local repair shop. Nice folks, just too much drama for me.