Careful of the Overcharge!!!!
The moving crew was great, no problems with them at all. They completed the move in a timely manner. When it came time to sign off on the charge amount, the supervisor, WITHOUT any prompting from me, told me he was removing the charge for insurance ($222) because there were no damages. "Why should you pay for something you don't need." I initialed the bill next to his name. Lo and behold, the company assessed the charges anyway. I worked with my representative and she said she would research and respond that day. (No Response)Two days later I emailed for an update(Still No Response). The following day I called and was told that my claim was forwarded to operations, BUT, they felt it was unlikely their supervisor made such an adjustment. After another day, I had yet to hear from the operations manager. I signed a charge slip for a specific amount for my account to be debited. They charged $222 more.
To the credit of Mr. Christensen, apology accepted. Thank you for resolving this issue.