katy.mallory
TRUST RATING
Member since 10/26/2008
Reviews 2
Average Rating
Helpful Votes 0

Whoa Doggy!

Posted on: 5/14/2011

Peace of Mind - Great Pet Sitting @Home

Our dog is our child - it's nerve-racking to think about her being well-cared-for when we're out of town. When we used Whoa Doggy! a few weeks ago, we knew we were in good hands. Erica the owner: - Se up a consultation appointment with us to understand Roxxi's feeding schedule and quirks - Organized a time to come get our key - Checked on our dog as promised (and probably spent extra time with her just because she is so loving with animals) - Had a nice thank you note waiting on the counter for us when we returned - Send a friendly follow up e-mail a week later It's clear that Erica has customer service savvy and has a true love for animals. When we leave our Rott with her, we know we're in good hands. Also - the rates are as affordable as boarding and even more convenient because our dog stays at our house and she just comes to check on her, walk her and feed her.

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Ridgeway Mechanical

Posted on: 4/5/2010

Don't call Ridgeway if you want a quick estimate

My interactions with Ridgeway started out fine. I was a little late in meeting a technician at our house and apologized to the Ridgeway employee about this. He was perfectly nice and helpful, only asking that we go over the problems quickly. He told me we would receive an e-mailed estimate from him on Thursday. Thursday - no estimate. Friday noon - no estimate. I called Ridgeway only to find out the plumbers were behind in writing estimates. He told me it would be sent to us Friday early evening. Saturday morning - still no estimate. I called the office again. This time the operator promises me we'll have it Saturday. Sunday - we leave a message asking about the status. It's Monday afternoon. Still no estimate. Moral of the story, don't call Ridgeway Mechanical if you want your estimate and work to be handled in an efficient, painless manner. We're going to use someone else. UPDATE on 7/1: I see a note from the owner that this is not the real story. It is indeed the real story. I'm an honest person and rarely use public forums to share negative reviews. Unfortunately our experience with Ridgeway was a frustrating one where we would not get our phone calls returned after empty promise after empty promise - that's the real story.

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