On the positive side, the workers arrived within the expected window of time and worked quickly. However, it was only after I noted the glowing accounts here of customers being shown videos, that I checked my original offer and realized that although it states, "After the vacuuming, a final video scope convinces homeowners their airways are clean and free of devious secret agents," I was not provided any such video. The offer also indicated that after inspecting the furnace the technicians would then be "compiling a detailed report on their findings alongside their recommendations." I neither saw nor received any such report. Although the price was very good, if all the services offered are not actually provided, I have to wonder how well any of it was done.