Did not show up for Appointment, no call
I used this service back in 2011 for my dryer. Bobby was extremely knowledgeable and reasonable for the work he did. Therefore, I called him the on Thursday to set up an appointment to take a look at the refrigerator/freezer because it suddenly stopped working.
Appointment was setup for Friday at 5pm since he is doing this part time now due to economics. He never showed up and he never called. I called a couple of times trying to reach him to find out if there was some problem and to reschedule.
It is now Saturday morning and I still have not heard back from Bobby. I even emailed him from his webpage, but received no contact.
I really dislike having service scheduled then not only have a no show, but not even a phone call to alert me to a problem.
I think because he is no longer doing this business full time, his options are few. I am sorry it came down to this because I truly liked him and was impressed with his work.
Do not bother contacting him as his main focus is not on this business and you may experience the same problem I faced yesterday.
I have since called another service and will not give Bobby my business.
Edit: Bobby finally called me the next day after I had already written my initial report. I told him then that all he had to have done was to pick up the phone when my appt time was and give me a call. I would have accommodated a change in schedule, but to not communicate until over 12 hours after appt time is unacceptable.