Worst Laser Experience Ever & Bad Customer Service
You get what you pay for!!! I also bought a laser package from one of the deal sites. My first treatment was with Rob for my face. I was a little hestitant about Rob working on me because I have brown skin but Rob promised me he had a lot of experience. The treatment was beyond painful...to the point of tears. I have had laser on my face before and told Rob it had never hurt as bad before. Rob explained that it was because his machine was more "powerful" and at no point did he offer ice or numbing cream. Needless to say, I had blisters, burns and scabs on my FACE for two weeks. The day of my visit Rob said I shouldn't have any reactions but when I went back to show Rob the day after the treatment he responded that the reaction was normal. Because Rob considers burns, scabs, etc. to be normal they did not offer me a refund or credit. So we agreed to let them do another area. I did underarms and got a new technician. She was much better (she should work at better shop bc she could be great)! Their machines hurt more than any other laser place I have used and the machines look super cheap. Also, although they won't let you be late if you call and ask, they were at least unapologetically 20 minutes late for all 6 of my appointments. Also, I must agree the place is pretty dingy and unrelaxing to be named a "spa"!