Good service ruined by stairs
It's not easy to write this, and I lament "moving on" in my search for ideal home cleaning. They did a great job on their first visit, but we noticed some impact damage on our wood stair treads following their second visit.
The cleaning staff was probably not aware of the damage as it occurred, and it most likely resulted from carrying the vacuum up or down the stairs (banging a few of the treads on the way).
It's a shame that this happened, because we were pleased otherwise and looking forward to the visits. I also liked the staff personally, which made the situation difficult and disappointing. This will likely be a learning experience for them benefitting all who will try them after us. We reached an agreement on the steps and wish them the best.