Member since 12/08/2008
Reviews 1
Average Rating
Helpful Votes 2

Metro Heating & Air, Inc.

Posted on: 12/8/2008

No follow up

I saw some good reviews on this business and called up Steve for help. He came in, changed out a part, charged me $480 for a $220 part (obviously I had no clue at that time and could not wait and freeze in order to get a second quote) and 1/2 hr of labor and left, never to be heard back from again. No responses to my email inquiries about warranty on the part or the reason for the huge markup in the price. I obviously preferred to contact him by email rather than calling because I wanted his responses in writing, but got nothing out of him in 1.5 months since the service! Steve, I would have appreciated it if you had spent a fraction of the time that you took to find out about my background and respond here, if you had just sent in a one line response to my 2 emails. Obviously you do not care about the customer until there is a possibility that it will hurt your business.

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