Tom, where are you?
We realized that a french drain on the side of our home was blocked the week before it was forecasted to rain every day. Not wanting to have a flood on our hands, we jumped on Kudzu and found great reviews for Zoom Plumbing. Their website says 24/7 service, no voicemails, always speak to a live person. We called the number . . . voicemail. Left a message. No return call. The next day, we called again. . . voicemail. Left a message. No return call. On the third attempt, Tom answered and suggested that he come to our home at 4 p.m. on Tuesday (the following day). At 4 p.m. on Tuesday, no sign of Tom. No messages from Tom. Finally, at 7:20 p.m., Tom answered his phone and stated that he had to pick someone up from the airport and was running behind. He promised to come to our home the NEXT day, at 11:30 a.m. On Wednesday, 11:30 a.m., no sign of Tom, no messages from Tom. Voicemail. Tom answered his phone at 12:30 p.m., stated that he was running behind at another job and would be at our home in one hour. At 2:00 p.m., Tom finally arrived and diagnosed and unclogged our drain. He did a great job once he arrived but we will not use his services again because he is not dependable. We should not have had to chase him down or wait around for hours. He could have at least given us the courtesy of a phone call.