Not 100% satisfied
OK, so they arrived on time, price was as quoted, technician was neat, clean, and friendly so I thought "Hey, we're off to a good start here!". However, the service tech seemed a bit "green" in terms of skill set. Carpet looked great right after cleaning. Lack of attention to detail (broke door stopper off of baseboard with machine and didn't seem to really clean around edges of carpet at all) Fiber care needs to provide homeowner with prep check list to know what needs to be done ahead of time. Also, two weeks later, many stains have re-appeared (kind of expected given the condition of the carpet), however now the carpet has a noxious mildewy, stale odor that we can't get rid of and makes it impossible to sit in the room for any length of time, especially with our toddler. On the plus side, no furniture was damaged. Fiber care will do "OK" if you are in a pinch, but if you can wait for one of the other providers, I recommend doing so.