Fed our 6mo old baby chocolate cake!!! :(
As I unpacked our baby’s bag I discovered her onesie with brown stains covering the neck area. When I called to ask what the brown stains were on the onesie the woman told me it was cake the babies had eaten at a birthday party. I explained how our baby is only 6 months old and is to only drink the milk that we bring for her and the woman hung up the phone on me! When I called back they literally picked up the phone and immediately hung up again. When I called back some one else answered and told me their manager was "in a meeting". They put me on hold then hung up again! When I finally got in touch with the manager she denied that our baby ever had any cake. After 4 months of losing clothes, pacifiers, other kids pacifiers in my baby's mouth, other kids clothes in our bag and mysterious diapers on our baby after pick-up we decided to finally pull her from this facility. We had literally paid for a month of daycare just a few hours before the cake incident. The manager expressed that she would not refund us our money because they have a no refunds policy. We even tried disputing it with our CC co but lost it due to this policy.