My sweet puppy was howling when she tried to pass a bowl movement. She seamed impacted and all they did was use a razor to shave the hair on her tail and around her butt. They cut her tail and butt up very badly. Why not use an electric razor? Her tail and butt are just raw! My little sweet girl just cries and licks herself. They charged me $63.00 to just cut up my little dog! They did not even know her temperature or give her a stool softener. When I first arrived, I said good morning-no response. The staff was cold and unfriendly. O.K., maybe they do not like people but; shouldn’t they at least like animals?