I went to the Deerbrook Mall location for the first time in Feb. 2009 to get my teeth cleaned. I have an insurance plan that gives me 2 free cleanings per year. My appointment was for 1:00 PM. I waited in the waiting room for over an hour before they took x-rays. After the dentist evaluated my dental needs, he said that he would not clean my teeth unless I had 2 chipped teeth repaired and a deep cleaning. A financial consultant came to me and told me that the cost would be over $1,400. I told him that I did not want the work done so he escorted me to the front desk where the desk person asked me for $59 to pay for the exam. I told them that my insurance co-pay was only $5 and I would not pay them anything more. They called my insurance company and verified that I was right. They also told me that their estimate was wrong and they would call me with the correct pricing. It has been 3 days now and they haven't called. I must assume that they do not want to accept my insurance company's pay rate. All they want is for the insurance company to send them potential victims of their immoral practices. I have seen 2 dentists previous to this visit where they said that I did not need to have the chipped teeth repaired before they would clean my teeth.