Not a happy camper
This is for the office in Hiram, Ga.
This is really not like me to complain. But so many things went bad on my last visit I just had to tell someone. First, the office waiting room was full. I got there 15 mins before my appointment. I waited for an hour and 15 mins before they called me. They didn't say a word about being sorry for my wait. My visit went good. Then coming out , and this was my follow up visit from three weeks earlier, they asked for another $20 copay. I told her this was a follow up, she said, I know...that's $20. I told her I have Tri care for my Secondary ins. and I shouldn't have to pay a co pay at all much less another one for a follow up. She just sat there and said, it will be $20 today. The visit with Dr. Laur went well enough, it was the staff , and it was most of them, that acted like I was in their world and things would go their way. I won't go back, and now, neither will my son, and two other families I have talked to. One family said the same thing I did. They do not like the unfriendly staff.