atlGTIdriver
TRUST RATING
Member since 3/20/2009
Reviews 2
Average Rating
Helpful Votes 1

Myers Carpet

Posted on: 7/11/2011

Straight shooters after carpet order snafu

The folks at Myers made an honest, completely understandable mistake by giving our installers the wrong carpet to put into our house while we were out of town (the bin had been mislabeled somehow). When my wife called to discuss it with David (sorry...not sure of last name, but I think he's an owner or manager), he owned up to the error with no hemming and hawing whatsoever and offered us a discount on the installed carpet or the option of pulling it up and installing what we had selected--at no additional cost to us. Now, we've only just made our decision to go with the carpet we originally ordered, and so there's still some work to be done, but I'm very impressed and pleased with the customer focus from Myers Carpet and David in particular. It's always nice to work with businesses who treat their customers with straight-up consideration when things go a little awry.

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Quantum Mechanics

Posted on: 3/20/2009

very nice guys, honest, high level of expertise

Started going here in Dec. 2008 at the suggestion of my wife's coworker. My wife's '01 VW Cabrio needed a new timing belt. Quantum's quote was the lowest of the three shops I called, and they use original or orginal spec parts, with 12-month/12K-mile guarantee. These are important considerations and not at all to be assumed. Some shops use subpar parts and give a 3-month/3K-mile warranty. Got a very good vibe about them right away and felt very confident about the work. Have begun taking my '06 new GTI in and am very happy to have found a place I like so much. They are very articulate, good listeners, patient and clearly very knowledgeable. Their commitment to honesty and ethical service is evident. Very highly recommended.

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