Would not recommend or call again
The tech told me it would cost $540 for new shocks to repair my washer. I declined. I then called GE repair and they repaired my washer in about 5 minutes and didn't charge me a dime. GE also said there's no such thing as "struts" on my washer and it was a simple spring that had come loose. Either the Phoenix Appliance Tech completely lacks the knowledge for basic repairs or intentionally tried to pad my repair. Either way, I would never recommend them nor would I ever call them again.