Blew it with bad service right away.
We called to set up an appointment for a quote. They never called to confirm the appointment, just showed up when we weren't home and called us to say "I'm in your back yard now looking at the tree" and started asking questions about the tree". We felt weird about that from the start. Even if somehow there was a miscommunication about what time to come.... He should have called when no one answered the door to see if it was ok to open our back gate and go in our yard. Not call us from the back yard.Then a quote was left that looked like written by 7th grader. Then he called again a few hours later with a lower price, all in all, very weird.