In 2011, I wrote a 5 star review for Trademark. This year, I've been disappointed in a lack of communication (not returning phone calls, not showing up for appointments with no call, etc.). Work we had done less than one year ago has broken and we've had extreme difficulty getting Trademark to come back to repair. Now I'm being told that the repairs aren't working because the whole roof is bad. I should have been told this prior to paying for repairs, that now seem to be a "bandaid" for more major issues that I was never told about. I'm disappointed because I had trusted Eric/Trademark for several years at our home and rental houses and had recommended them to many people in my neighborhood.