amywyrz
TRUST RATING
Member since 4/10/2009
Reviews 2
Average Rating
Helpful Votes 0

Orkin Commercial Inc

Posted on: 4/10/2009

WORST customer service EVER!

I called Orkin for help with an ant problem. Given a 2 hour appt window, during which I sat home on a beautiful day. No one showed during the appointment slot. Tech called 40 minutes AFTER time slot to tell me he'd be there in 30 min. Showed up over an hour later (almost 2 hours outside of the window). My mother let him in and also signed a service contract. Manager called me and apologized profusely and assured me that Orkin would never been late again. 5 days later, I still had ants and called to make another appt. Again given a 2 hour window. Again no one showed and no one called. Our time is valuable and this is not acceptable customer service!

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Orkin Pest Control 200

Posted on: 4/10/2009

Worst customer service EVER!

I called ORKIN to help with an ant problem. Given a 2 hour appt window. No one showed. Rep called 45 minutes AFTER appt window to tell me he'd be there in half an hour. Showed up an hour later (2 hours outside of window). I had already left, but my mother who was visiting let him in and signed the contract. Manager called and apologized profusely, swore this would never happen again. Still had ants 5 days later. Called and made another appointment. No one showed and no one called in the 2 hour window. Completely unacceptable customer service!

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