Overpriced, Elitist, Terrible Customer No-Service
I was in the store today February 15th 2012, taking a return back after Valentines Day. The reception here is always NOT FRIENDLY but today was the worst. All the sales associates are generally not nice, and they only pay attention to regulars who they know by name and SIZE=I'm guessing that there is a lot of politics in this store-but they never know (do they) who spends online and how much.
Anyhow, the one associate was telling her customer about the pre-sale for the upcoming sales, and I had to ask what the situation was. The manager asked me to no say anything out loud and to not talk about the sale. This is PURE DISCRIMINATION. WHY SHOULDN'T paying customers know that a sale is coming, in this horrible economy and the extreme prices of Tory Burch's stuff, the least they can do is be helpful and friendly, neither is the case.
So, instead of staying one more minute in this environment, I got a gift card and will purchase at the SALE online, or go to a friendlier store like the one in Malibu, where I don't even live, imagine that