Didn't live up to previous experience.
HK Construction did a room addition and a fence for us 14 years ago -- it was GREAT! So, when we needed work done on another house, we went back. Unfortunately, our second experience was no where close to the first. Yes, we had trouble making up our minds about the size of the windows, and yes, there were many rainy days in December. Even taking those problems into account, no one would show up for days with no explanation, we had to keep reminding about work to be done, some work had to be redone (how hard is it to make a windowsill level? -- evidently very hard, because after 3 tries, it still isn't right!) Blaming it on the subcontractor isn't an acceptable excuse -- ultimately, the contrator is responsible for those he hires.