James the owner, has been coloring my hair for 17 years. He expects the color to be perfect, and for me, it always is. Meredith cuts and styles my hair and has done so for 3 years. She doesn't assume you want the same cut, so she communicates to hear your expectations for this appointment. I expect consistent service and products. (It is my money.) The team at this salon delivers every time. That gets A+ from me. Never had a bad hair day!