The WORST customer service ever!
I can't say enough bad things about Cox! They are honestly the worst company I have ever had the displeasure of dealing with. Cox recently missed 4, thats right...4 appointments to add an additional line to my current service! No phone call to let me know, just didn't show up. After the customer retention department gave me an incentive to stay with them and promised to personally handle my account after the second time, they missed 2 more appointments and the representative wouldn't even return my call! Terrible customer service, the absolute worst! I am taking all of my current services elsewhere. Notice allot of the good reviews on here are from employees....hmmmm a little biased? Use any alternative you can other than using Cox!