We lost the wireless key FOBs to our older Ademco Vista 10 SE system.
We had a technician from a Big Name security company try to program the new FOBs to the system. The Big Name guy not only couldn't program the FOBs, he messed up the programming, rendering our system useless. A sales guy from Big Name then came out and promised he could find someone else to do it right, and gave us a run down of charges and contract rates.
In the meantime, we called Premier Security.
Chris came out and it was obvious he REALLY knew what he was doing. He got everything back in tip top working order, including the new key FOBs. He was meticulous, and thorough, including testing and giving us a brief tutorial.
He answered all of our questions and was a wealth of information and helpful tips and suggestions regarding security and options -- without attempting to upsell us in any way.
Of course we wound up subscribing to Premier Security's monitoring as well because we felt truly confident in their expertise and service. Plus, it's only $12/mo and no contract, versus Big Name who simply charges more for the same monitoring, while locking you into a contract.