Worst customer service at Firestone.
I took my vehicle for brake job and they did some extra work and I aggreed. Last month I took my vehicle to the dealer and the service that they recommended was the same brake service. On the last two times they dropped me and picked me up from my work while they serviced the car. This time, I went last friday for my other vehicle and before I went I told them that I would need a ride back and to be picked up and the guy on the front desk told me that that should be fine. However, when I went there he told me that he could drop me but would not be able to pick me. Therefore, I just left the shop. Today I called and the same guy answered the phone and I told him what happened last week and he said he remembered and this time he could drop and pick me up. When I went there then he said that he could not do that because the lady is out for lunch and he was not sure when she would be back.
I have been going to a number of firestones but this is the worst service that I ever received. I think it is something to do with this guy.