Called them to set up an appointment for a total re-roofing, due to some wind and hail damage. Have to pay out of pocket due to high deductible (another story). The estimator showed up, while I was out of town and gave my wife a verbal estimate. I called and asked for a written estimate. The estimator said he would be by at a mutually agreeable time the next day. He didn't show up. I called back and he said he was sorry, but would put me on the first thing the next morning. Again, he didn't show up. I figure, if they won't show up after a call or two, don't bother.