Member since 5/26/2009
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Jim Ellis Saab of Atlanta

Posted on: 5/26/2009

JE Saab Best in Class Peachtree Industrial Road

" Your cars sell themselves to a great extent. You have an excellent "stable of brands." The sales force is well versed in their products and guide the customer though the buying experience as opposed to resorting to sales pressure or leading them to a "Yes" they are not ready for. Do not change or modify the nature of the JE/Customer relationship. As one who has purchased 9 cars from JE my trust is complete in this dealership. I tell my wife, "You can have any car you want as long as it is sold by JE." I can not give a stronger recommendation than that. Also, Dick Ivey of Saab Internet Sales is a pleasure of work with. He listens to his potential customers, he is helpful and works for the customer to create a postive buying experience. He facilitates both the business office and the service department to ensure all aspects of the JESaab experience keeps his customers coming back for repeat sales. I am sure these behaviours are part of the JE sales and service phiolosophy (I have been dealing with JE for many years and found the employee training and customer focus to be consistent across all brands I have purchased - Audi, Mazda, VW, Saab.) It appears to me, through sales floor obsorvation and frankly "Evesdropping" that all JE sales and service agents embrace this dealership's Sales/Customer Code. Dick Ivey, Internet Sales, seems to "Live the JE Code." I am sure that is why he is so successful with repeat customers such as myself. -- Spitze1, Senoia, GA.

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