Avoid at all costs!!
On 9/20/09 my daughter visited this Jiffy Lube. She needed an oil change and headlight bulb replacement on her 2006 Honda CRV.
She was told she needed a special oil for the SUV. Her bill was $67. The only extra service was topping off the coolant for $4.50. I have since found out what was used was a synthetic blend. She was not given any other options and not told about the increased cost.
They also told her they could not figure out how to replace her light bulb. That was the main reason she went for the oil change earlier than was necessary. She has had it replaced before. The last time, her ex boyfriend did it.
When I called later that day to ask what the high bill was for, my number was taken so they could call me back. I called back at 4:59 since I knew they closed at 5 and the manager on duty (I later found out his name was Ken) refused to speak to me because I was told they were closed. They told me to call back in the morning and speak to Pete the manager.
I called back on 9/21. The woman on the phone was very courteous, but when she called to Pete, telling him a woman was on the phone to speak to him, I hear him yell “I’m f…..g working!”
I was appalled at the classless lack of customer service at this location. I also feel that she was taken advantage of as a young woman of 21. Synthetic oil was totally unnecessary in her car.