DO IT RIGHT OR DON'T DO IT AT ALL
I had an appt to clean AND SEAL tile and grout in a den, very small kitchen and very small bathroom. I should have known there would be a problem when, every time I called, they talked about my "carpet cleaning job." I kept repeating that it was tile. The technician was very nice. He informed me they did not move furniture so we moved some out, but other pieces were too heavy so they worked around them. After the technician finished, I inspected the work. YUCK!!! EWWWW!! The edges of the room, around the furniture, and near the doors were still filthy. The tech informed me their machine was "too big to fit". I said, um, then why can't you clean it by hand or have a smaller attachment to reach those places--for $400! Why am I paying for a whole room when you can't even reach a lot of it??? I called the owner a couple of times to complain. I kept getting referred to "customer service;" they basically told me they would redo it. But, that would be going over the same areas and STILL not reaching the gross, dirty corners (I have dogs; that's why the grossness.) I told them I was not satisfied, and that they needed to rethink being in the tile business. I said they should tell people up front that they can't reach the corners, edges, under toilet, etc. so we can make an informed choice. They also never sealed the tile; they said I should have discussed that with the tech. NO; they should have told him what I ordered, set up and expected to be done! AMATEURS.