not a happy experience

I didn't have a very good experience with this office, which is a branch of Nanston Dental Group. It really isn't the dentist's fault I suppose, since he is probably just an employee, but you cannot separate the financial and management aspects of the experience especially when it comes to rating value and service. For example, I had 2 (count'em) 2! first visits because the first time I went I had confirmed by phone that they took the dental plan I was on and gave them all the details. When I showed up I duly filled out all the forms and then waited a while, and then they told me, sorry we dont accept this plan. Great. The second time I had insurance and gave all the details by phone so they could verify coverage. Well, they forgot and it resulted in them making me wait for a long time because my insurer's office was in a different time zone and it was really early. Thanks alot. The worst thing of all is that I was overcharged (according to written and verbal statements from my insurer) by $200. I called the office manager at her request, was told by the guy who answered, "she is standing right next to me" only to be put on her answering machine. Thats the last I heard from her, and I get no response from Nanston either.

my fave

I am giving this place 5 stars, not because your will get 5 star food or even 5 star service, but because it is the one place in Atlanta that I know I can go have a night out and have a good or better experience and go home happy. I sometimes go once or twice a week. I usually get a salad. The patio area is great for dining outdoors (although its a little hot for that at the moment!)