WORST EVER - BEWARE - UNPROFESSIONAL

1. Based on referral called on Monday to schedule service Thursday @10:30. Spoke at length about prob.(talked to owner) Owner called back 15 mins later verifying address, directions 2. 10:45 Thursday we called as no one showed up. office had no record of apt, spoke to owner who vaguely recalled conversation. We fax map, info, verified receipt. 3. office called at 2:00 saying they didn't go to our area. (huh? we had already discussed our locale/directions) 4. owner called, said said would be out @4:00. Blamed office for confusion. No show (again), we call. Said would be out at 6. Never showed/called 5. we call @ 9:30 next day. Owner to call back. 6. office calls back @ 10:00 asking "did we just called to cancel an appointment" (huh?). After replying "no" office states we are out of their area, and can't help us. 7. the high today is 99. PERHAPS ALL THE GOOD RATINGS FOR THIS BUSINESS ARE LONG TIME FRIENDS/FAMILY. THIS IS TRULY THE SORRIEST SERVICE WE HAVE EVER HAD... HOW WILL THEY TAKE CARE OF YOU IF THEY TAKE CARE OF NEW CUSTOMERS THIS WAY?