I am driving my third "previously owned" Saab, the first purchased at Carmax. I became a Jim Ellis customer with the service contract from Carmax but the following Saabs were purchased from your dealership. Jerry has been our service advisor from the beginning and has been a pleasure to work with. Because he is the contact person, I credit him with our satisfaction with Jim Ellis, but I must add that your entire staff is pleasant, professional and most important, competent. I hope to drive my 20002 Saab for a very long time; it has only 40,000 miles, but when I buy my next Saab, I hope to buy it at Jim Ellis Saab.-- Sincerely yours, Bruce and Maggie Mitchell"